Multilingual Customer Service Executive

Multilingual Customer Service Executive – Ashford£24,000 - £27,000 per annum (depending on experience)Full-time | PermanentReed Business Support – Recruiting on behalf of our clientAre you fluent in more than one language and passionate about delivering exceptional customer service? Do you enjoy working in a fast-paced environment where communication is key?Reed Business Support are working with a thriving, international business based in Ashford, who are looking for a Multilingual Customer Service Executive to join their friendly and dynamic team.What’s in it for you:• A varied and rewarding role in a collaborative team environment• The chance to use your language skills every day• 25 days holiday + bank holidays• Pension scheme and other staff benefits• Free on-site parking and strong transport links• Ongoing training and development opportunitiesThe role:As a Multilingual Customer Service Executive, you’ll be the first point of contact for international customers, providing outstanding service and support across a range of enquiries. You’ll manage orders, resolve issues, and ensure every customer has a positive experience.Key responsibilities include:• Handling incoming queries via phone, email, and live chat in multiple languages• Processing orders and updating customers on deliveries and returns• Liaising with internal departments to ensure smooth customer journeys• Troubleshooting and resolving issues in a timely and professional manner• Maintaining accurate records in the CRM system• Building strong relationships with customers and external partnersWhat we’re looking for:• Fluency in English and at least one other language (e.g. French, German, Spanish, Italian, Dutch – others welcome!)• Previous experience in customer service or a similar role• Excellent communication and problem-solving skills• Strong IT skills and attention to detail• A positive, team-focused attitude and a willingness to learnIf you’re ready to join a successful and growing company where your language skills will be truly valued, we want to hear from you.Apply now!