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We seek a dedicated and personable Customer Service Advisor who excels in offering first-rate client support and thrives in a fast-paced business services environment.
Client Details
Our client is a large organisation within the business services industry. Known for its robust customer service department, they maintain a strong presence in Ashford, England, and are recognised for their steadfast commitment to excellence.
Description
- Provide exceptional customer service via phone and email.
- Resolve client issues promptly and accurately.
- Maintain a thorough understanding of the company's products and services.
- Document customer interactions and transactions, recording details of inquiries, complaints, and comments.
- Liaise with other departments to resolve more complex customer complaints or inquiries.
- Contribute to the development of new procedures and processes to improve customer service delivery.
Profile
A successful Customer Service Advisor should have:
- Prior experience in a customer service advisor role, preferably within the business services industry.
- Exceptional communication skills, both written and verbal.
- Strong problem-solving capabilities and a customer-focused approach.
- Proficiency in using computer software and online tools.
Job Offer
- The opportunity to work in a hybrid working environment that balances office life and working remotely.
- Generous holiday leave
- Competitive salary
