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D365 CE Support Analyst
Kent, Hybrid (2-3 days a week).
Our client is looking to speak with talented 1st and 2nd line Support Analysts as they look to expand their delivery team!
Responsibilities
- Precisely record, monitor, and resolve customer service cases and incidents to ensure prompt and effective support
- Enhance support operations by automating routine tasks like case assignment, escalations, and approval workflows for greater efficiency
- Develop and manage reports and dashboards to track service desk performance, ensure SLA compliance, and assess client satisfaction
- Oversee customer interactions across email, phone, chat, and other channels using a unified platform to ensure a seamless and consistent client experience
- Protect client data and ensure compliance with data privacy regulations and standards.
- Integrate Dynamics 365 CRM with core business applications like Outlook, SharePoint, and Teams to enhance collaboration and drive operational efficiency.
- Showcase deep expertise and practical experience with Microsoft Dynamics 365 CRM and Power Platform tools to deliver effective solutions and provide exceptional client support
Skills
- Proven experience supporting Dynamics 365 CRM, workflows, case management, reporting, and security roles
- Knowledge of Power Platform, including Power Apps, Power Automate, and Dataverse.
- Positive approach to troubleshooting, problem-solving, and documentation.
- Ability to produce clear user guides, troubleshooting resources, and communicate with clients professionally across multiple channels.
Benefits
- Competitive Salary - up to 40k depending on experience
- Excellent opportunities for growth
- Life Assurance & more!
