2nd Line IT Engineer

In Technology Group Limited

Posted 15 hours ago, valid for a month

Ashton-Under-Lyne, Greater Manchester OL6 9DP

Full Time

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Sonic Summary

The position of 2nd Line IT Engineer is available in Ashton, Manchester, offering a salary range of £30,000 - £37,000 depending on experience.
The role requires solid experience in a 2nd line support position within an internal IT environment, ideally with a strong understanding of Windows OS, Active Directory, and Office 365.
Key responsibilities include delivering 2nd line support, troubleshooting hardware and software issues, and maintaining documentation of incidents.
The work structure is hybrid, with 3 days in the office and 2 days remote after a probation period, and includes benefits such as 25 days holiday plus bank holidays and an annual performance-based bonus.
This opportunity is ideal for a technically skilled support professional seeking a collaborative team culture and growth in their IT career.

Job Title: 2nd Line IT EngineerLocation: Ashton, ManchesterSalary: £30,000 - £37,000 (DOE)Work Structure: Hybrid (3/2) after probationWe're working with a growing business based in Ashton, Manchester, that's looking to strengthen its internal IT team with the addition of a 2nd Line IT Engineer.This is an excellent opportunity for a technically skilled support professional who enjoys working across a broad range of systems and applications. As part of a close-knit in-house IT team, you'll provide hands-on support to colleagues across the business, helping to ensure day-to-day operations run smoothly and efficiently.Key Responsibilities:

Deliver 2nd line support to internal users across multiple departments
Troubleshoot and resolve hardware, software, and network issues
Escalate complex problems to the senior IT team when necessary
Support system upgrades, rollouts, and ongoing improvement projects
Maintain clear and accurate documentation of incidents and resolutions

What We're Looking For:

Solid experience in a 2nd line support role within an internal IT environment
Strong understanding of Windows OS, Active Directory, and Office 365
Good working knowledge of networking principles (DNS, DHCP, TCP/IP)
Familiarity with virtualisation (VMware or Hyper-V) and backup solutions
Strong communication skills and a proactive, team-focused attitude

What's in It for You:

25 days holiday plus bank holiday
Your Birthday off
Event days, Volunteer days
Annual performance based and company bonus'
Supportive, collaborative team culture with training and development
On-site parking and convenient local transport links (close to tram stop)

This is a chance to be part of a business that values its people and invests in its technology. If you're looking for stability, responsibility, and the opportunity to grow your skill set in a supportive in-house environment, we'd love to hear from you.

Key Skills: 2nd Line, IT Engineer, Systems Engineer, Senior IT Engineer, Second Line, IT Support

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.

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