Job Title:Service & Solutions Sales SpecialistReporting to:Parts Sales SupervisorSalary:£32,150 Hours:40Location:AylesfordType:Permanent Company:A leading manufacturer specializing in plant equipment, known for its innovation and reliability in construction and earthworks.Job Function:Identify upselling opportunities for service and solutions products, telesales to direct customers and follow up dealer activities for light equipmentKey Responsibilities:* Generate machine reports and actively contact customers (telesales) upselling service contracts, service kits and extended warranties.* Download and Investigate Telematics Data to proactively contact customers for due services and identify further upselling potential.* Identify expiring subscriptions for digital services and contact customers prior to expiry securing contract renewals.* Promote Service and Solution Campaigns with direct customers and follow up on dealer engagement and activity. Monitor and report on success and provide regular feedback to Product Support Managers and Service and Solutions Sales Manager* Ensure compliance in new machine handover process for all service and solutions related topics.* Maintain and support internal and external sales platforms.* Cross functional support for administration and parts team when required.Experience / knowledge required:* Telesales or sales experience* Excellent communication, telephone and negotiation skills* Microsoft Office (Excel, Outlook, Teams)* SAP preferred but not essentialPersonal Qualities / Key Skills:* Communication & Telephony Skills* Persuading and Influencing* Planning & Organising* Team Working* Customer Focus & Building Relation Ships* Growth Mindset* Self-Motivation
Back to searchService & Solutions Sales Specialist
Shorterm Group
Posted 19 hours ago, valid for 17 days
Aylesford, Kent ME207BB, England
£32,150 - £40 per hour
Full Time
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Sonic Summary
- The job title is Service & Solutions Sales Specialist, reporting to the Parts Sales Supervisor.
- The position offers a salary of £32,150 and requires telesales or sales experience.
- Key responsibilities include generating machine reports, upselling service contracts, and promoting service campaigns.
- The role demands excellent communication, negotiation skills, and proficiency in Microsoft Office, with SAP knowledge preferred.
- Candidates should possess personal qualities such as a growth mindset, self-motivation, and strong customer focus.
