Back to search
Collections Manager
Red Recruitment is recruiting a Collections Manager to join our client who have a passion for driving team engagement, nurturing talent, and enhancing the customer experience while fostering client confidence and business growth.
This is a fantastic opportunity to lead and develop a team of Customer Support Advisors within a collections environment, ensuring the consistent delivery of exceptional customer service.
Benefits and Package for a Collections Manager:
- Salary: 28,000 -30,000 per Annum
- Hours: Monday to Friday, 8am - 5:30pm
- No Weekends
- Contract Type: Permanent
- Location: Banbury, On-Site
- Start date: ASAP
- Training and Development Opportunities
Key Responsibilities of a Manager:
- Lead and develop a team of Customer Support Advisors in a fast-paced collections environment to achieve high performance and service excellence.
- Provide hands-on support to the team, actively assisting with collections activities when needed.
- Conduct regular coaching and feedback sessions, including monthly 1-2-1s, to support individual and team development.
- Ensure team members are equipped to handle escalations, with Team Leaders taking ownership of issue resolution.
- Effectively manage change and adapt quickly to evolving business needs.
- Monitor and improve team performance through relevant systems, ensuring resources are allocated efficiently.
- Ensure adherence to health & safety, environmental, equal opportunities, and customer service standards.
- Continuously challenge and refine existing processes to drive business efficiency and improve collections success rates.
- Manage performance assessments and personal development plans to support employee growth.
- Oversee absence management to maintain a high standard of service delivery.
Key Skills and Experience of a Manager:
- Must have proven experience in collections and customer success management.
- Strong people management skills, including performance and absence management.
- Ability to plan, prioritise, and manage workloads effectively.
- Experience coaching and developing teams while achieving operational KPIs.
- Comfortable being hands-on and actively assisting with team tasks, including collections calls and escalations.
If you are interested in this position as a Collections Manager and have the relevant skills and attributes required, please apply now!
Red Recruitment (Agency)
