Sales Support Specialist

Our client, based in Banbury, is one of the UK’s fastest-growing Medical and Scientific Distribution Companies with plans to double the business within the next three years. Due to continued growth, they are now looking to hire an additional Sales Support Specialist to assist with operating table trials across the country.

Reporting to the Capital Sales Team Leader, this role would ideally suit someone from an ODP background or with previous theatre experience, including patient positioning.

Please note, this role can be based anywhere in the UK, but the ideal location would be between Birmingham and Sheffield for travel purposes.

Main Duties & Responsibilities:

• Support operating table trials and demos as directed by the National Sales Manager. This will involve demonstrating the equipment, delivering clinical applications training to customers, delivering clinical case support for patient treatments, asking questions to understand customer expectations and requirements, handling objections and problem-solving.
• Document and manage all relevant customer activities within the CRM system
• Host customer site visits at reference sites
• Conduct system testing on-site if required
• Oversee the customer service team and delegate work accordingly
• Troubleshoot product issues at customer sites and identify any product usability issues
• The Operating Theatre Sales Support Specialist will travel extensively, with travel expected to be 80% or more of their responsibilities
• Communicates customer feedback to the appropriate functions in the company
• Document complaints according to QMS/EMS processes
• Support the Sales by demonstrating products to potential customers
• Represent the company at trade shows and exhibitions
• Trained to Install Operating Table software upgrades as required
• Provide post-installation training for end users of the products.
• Liaise with all end users post-install to gain feedback, testimonials and Case Study information where required.

Previous Experience/Qualifications:

• The ideal candidate would have previous experience with operating tables and patient positioning.
• Previous sales experience is not essential but desirable.
• ODP, Nurse, Surgical Specialities or theatre-based experience is essential
• Ability to work under pressure and prioritise workload
• Good communication skills – verbal and written
• Good computer skills
• Due to travel requirements, candidates must have a full UK driving licence and own vehicle.

Additional Information:

• Please note this is a full-time, permanent role working Monday – Friday. Core hours are 9 am – 5 pm, with flexibility required for travelling to hospitals.
• Performance bonus incentive
• Opportunities for career advancement and professional development.
• Dynamic and collaborative work environment with a focus on innovation and excellence.
• 23 days holiday plus Bank holidays
• Health cover