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A superb new opportunity has arisen to join a fast-paced, friendly and commercial customer service team in the role of Customer Service Assistant. The organisation has a wonderful, supportive and sociable culture and is a great place to work!
Main duties will include:
Sales Support
- Ensure KPI’s are met to deliver excellent customer service and strive to exceed customer expectations wherever possible:
- Confirm receipt of orders to all customers within 24hrs.
- Apply company credit control policy. Ensuring credit limits are checked with no invoices outstanding before orders are processed.
- Process sales orders through to delivery.
- Arrange delivery of sales orders with hauliers/shipping lines.
- Raising customs, import and export documentation where required.
- Raise sales contracts & call offs.
- Maintain all Contract records, shipment and delivery spreadsheets accordingly.
- Obtain and issue Quality Certificates.
- Raise sales invoices.
- Handle general customer enquiries.
- Handle straightforward customer complaints.
- Maintain complaint records.
- Process sample requests and maintain records.
- Maintain sales commission records.
- Maintain distribution cost records.
PURCHASE
- Obtain and save all relevant paperwork from suppliers.
- Process Purchase orders through to delivery.
- Raise Purchase contracts and call offs
- Validate purchase invoices and resolve disputes.
- Communicate with Suppliers regarding specific requirements.
- Maintain Supplier contract records.
STOCK CONTROL
- Responsible for ordering stock in accordance with requirements.
- Arrange delivery of stock orders with hauliers/shipping lines.
- Book stock onto system within 24hrs of arrival.
- Maintain stock records ensuring all data inputting is accurate for all products.
- Ensure stock rotation is adhered to.
- Weekly stock balancing between warehouse, stock records and systems completed.
- Stock discrepancies investigated and completed in a timely manner.
INTERNAL COMMUNICATIONS
- Ensure requests and enquiries from Accounts team are dealt with, without delay and communicated back with satisfactory resolution.
- Highlight operational issues immediately to your Direct Line Manager.
- Ensure Sales Managers are aware of operational issues as and when they occur.
- Quote customers as delegated by Sales Managers.
- Appoint and instruct supply chain contractors (if requested).
- Assist and communicate with Quality Department to ensure service levels are met and Audit procedures are followed and completed accurately.
GENERAL RESPONSIBILTY
- Carry out other functions as requested by management.
- Operate within the Company BRC quality system.
- Ensure all filing is completed in a timely manner.
- To act professionally and respectfully at all times to all employees.
- To communicate professionally at all times with customers.
- Post - Outgoing (franking, take to Post Box / Post Office).
- Ensure Office housekeeping and cleanliness is all employees’ responsibility.
- Keep own desk area clean and tidy.
INDL
