Customer Service Executive

We're looking for an organised, friendly, and proactive Customer Service Executive with a knack for great service, logistics, and everything that keeps an office running smoothly.

This is a great opportunity to join a small, established, close knit business with a strong reputation for reliability and service. With two long standing team members retiring, the business is entering a new chapter, and you'll play a key role in helping things run smoothly.

You'll be the heart of the office, supporting customers, scheduling deliveries and keeping day-to-day administration on track. It's a seasonal role, with winter being busier and requiring a focused approach.

Key responsibilities for the Customer Service Executive:

Order Management & Scheduling

• Taking and processing customer orders accurately
• Processing delivery notes
• Managing deliveries due to last minute/unexpected changes & coordinating with drivers
• Maintain Regular Top Up schedule

Customer Service

• Providing a friendly and efficient customer experience
• Answering calls and handling customer queries
• Taking card payments and processing them securely
• Maintaining customer records
• Supporting Bookkeeper with credit control

General Office Support

• Managing office supplies
• Supporting the wider team with general administrative tasks

Skills, attributes and experience required for the Customer Service Executive

• Has previous administrative and customer service experience
• Is confident using Microsoft Office (especially Outlook and Excel)
• Has strong attention to detail and methodical approach
• Calm under pressure, especially during busier periods
• A friendly, team-focused attitude and professional phone manner

What's in it for you?

• Hours: Monday to Friday, 8.30am-4.30pm with 30 minutes lunch (with some flex for right candidate)
• Salary: £29,000 - £32,000 depending on experience
• Benefits: 25 days holiday plus bank holidays
• Pension

Additional Information

• The role is currently based in Middle Barton (OX7), with an imminent move to the Banbury/Brackley
• The closing date for applications is Monday 8 September 2025
• Interviews are expected to take place on Wednesday 17 September 2025

Recruitment Process

This role is being advertised via Employ Direct, a service provided by Cameo Consultancy. As this is an advertising-only service, we are not involved in the selection process.

All suitable applications will be forwarded directly to the employer, who will contact shortlisted candidates to arrange interviews.