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Red Recruitment is recruiting a Collections Handler in Banbury to join our client, a premier contact centre outsourcing business, dedicated to delivering exceptional service to their clients.
They are looking for a Collections Handler to join their team on a temporary basis. Ideally, you will have experience working with collections, debt management, or financial services.
The hourly rate is 12.21 per hour and this is a full-time position, after training this role is hybrid.
Benefits and Package for a Collections Handler:
- Salary: 12.21 per hour
- Hours: Monday - Friday, 1pm - 9pm
- Contract Type: Temporary
- Location: Banbury
- Start date: ASAP
- Hybrid after training
- Smart, Casual dress
- Company events
- Company pension
- Referral programme
- Transport links
Key Responsibilities of a Collections Handler:
- Handling and resolving customer queries across multiple channels, including telephone, email, and webchat, ensuring a first contact resolution
- Taking ownership of customer queries, ensuring they are escalated to the relevant departments when necessary, in order to provide timely responses within agreed Service Level Agreements
- Recording all customer information on accounts, ensuring accuracy and compliance with company policies and procedures
- Financial assistance: Support customers experiencing financial difficulties by providing appropriate solutions to help manage their accounts and finances.
- Assessing customer account details to understand the delinquency status and identify potential collection strategies
- Making phone calls, sending emails, or utilising other communication methods to reach customers with past due accounts
- Negotiating payment plans with customers to recover outstanding balances in a timely manner
Key Skills and Experience of a Collections Handler:
- Previous Collections / Debt management experience is essential
- You should possess excellent communication skills across various contact channels, ensuring effective engagement and support for customers in different situations
- Having excellent interpersonal skills and the ability to build rapport is required
- Experience working within Financial Services, Collections, or retail finance is preferred
- Having an empathetic approach is required due to the nature of the calls
- You should have a passion for helping customers
If you are interested in this position and have the relevant skills and attributes required, please apply now!
Red Recruitment (Business)
