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Internal Account Manager
Salary: £25-£28k pa
Location: On-site, Barnsley, South Yorkshire
Hours: Full-time, Monday–Friday (9am–5pm with annualised hours)
Reports to: Managing Director
Our client is a small but passionate company specialising in high-quality, handcrafted printed products for professional photographers. Their product is the Fine Art Album, and they are known for their attention to detail, exceptional customer service, and deep respect for the creative process.
Our client’s culture is shaped by integrity, creativity, kindness, and collaboration — and they are looking for people who want to grow, share ideas, and thrive in a supportive, values-driven environment.
The Role
As an Internal Account Manager, your mission is to ensure every touchpoint a client has with them — from their first interaction to the final product unboxing — is memorable, seamless, and meaningful. You’ll take ownership of the client journey and look for ways to elevate how our client connects, communicates, and cares.
This role blends proactive relationship-building with strategic thinking. You’ll welcome new clients, monitor and improve the end-to-end experience, update client-facing content on our website, and seek feedback to drive continuous improvement. You’ll need to be comfortable picking up the phone, spotting opportunities to surprise and delight, and bringing a client-first mindset to everything you do.
Key Responsibilities
- Process new client account registrations
- Personally welcome new clients by phone and email, supporting their onboarding journey
- Monitor the full client journey — from account registration through to delivery and unboxing — and identify ways to improve it
- Call clients receiving their first order to seek feedback and build relationships
- Champion Client Experience by contributing to our social media channels
- Request and manage client reviews and feedback, and share insights with the wider team
- Update help articles and client communications using WordPress and FluentCRM
- Track key metrics such as account registrations and customer demographics
- Spot and suggest opportunities to improve packaging, messaging, and overall brand experience
- Collaborate with the Client Service Manager to ensure consistency and coverage across the service and experience spectrum
- On hand to assist with order communications or client services support
Key Skills & Experience
- Empathy, curiosity, and a deep desire to create exceptional experiences for clients
- Excellent written and verbal communication skills — friendly, clear, and professional
- Confident with digital tools including WordPress, WooCommerce, FluentCRM, and ClickUp (training provided)
- Comfortable speaking to clients by phone and building rapport quickly
- Experience analysing client feedback and data to identify improvements
- Proactive, solutions-oriented mindset with great attention to detail
- Previous experience in a customer experience, community, or account management role is a bonus
Cultural Fit
- You take pride in your work and aim to give your best every day
- You value teamwork, trust, and the idea of being part of something bigger
- You bring energy, kindness, and creativity to your interactions with both clients and colleagues
- You’re open to coaching, feedback, and contributing your own ideas to improve how we work
Working Hours & Benefits
- Full-time, on-site role: Monday to Friday, 9am–5pm
- Annualised hours system, including:
- A friendly and collaborative team environment
- Opportunity to shape the client experience at a values-led, design-focused company
- Fridays off in the last week of May and throughout June
- Adjusted hours (8am–5pm) during peak season: late October to early December
INDHS
