Head of Operations

Head of Operations £65,000 - £80,000 P/A Laindon - with national travel as required Full time | Permanent | 40 hours per week Are you a resilient and collaborative operational leader?Have you worked for FM, technical services, or engineering-led businesses? Attega Group is currently partnering exclusively with our client in recruiting a Head of Operationsto join the team.The main purpose of this role is to oversee service delivery, engineering operations, and central support functions including helpdesk and administration. This role is critical to driving day-to-day performance, building future capability, and helping shape the long-term direction of the business.In return, our client is offering a salary of up to £80,000 P/A, depending on experience, plus 25 days holiday plus an extra day off for your birthday, car allowance, and more!This role is full-time and permanent. The hours of work will be 40-hours per week. Reporting to the MD, your responsibilities will include:

Operational & Team Leadership

• Lead all operational, service, and support functions — including field delivery, Helpdesk, and small works — to deliver exceptional client outcomes and commercial performance.
• Ensure all contracts are staffed by fully competent and accountable teams, with a personal focus on appointing and developing Contract Managers and team leads.
• Embed a high-performance culture grounded in clear KPIs, system-driven workflows (Simpro), and accountability at all levels.
• Lead the development of succession plans and ensure long-term resourcing capability across functions and locations.
• Ensure operational compliance with all contractual, statutory, and policy obligations through rigorous audit, contract review, and performance control mechanisms.
• Champion a culture of learning and development — ensuring all staff are trained, competent, and supported in reaching their full potential.

Commercial & Financial Delivery:

• Work closely with the MD and finance team to develop and execute plans to drive revenue growth, profit margin expansion, and WIP and debt reduction.
• Maintain oversight of cost control, labour efficiency, and operational expenditure across all areas of the business.
• Support the pricing and delivery of small works, minor projects, and quoted works — ensuring margins and customer expectations are consistently managed.

Collaboration & Group Integration:

• Partner with other Operational and Divisional leaders across the Advantos Group to build shared ways of working, enhance consistency, and unlock synergy.
• Play a key role in post-acquisition integration, where required — aligning systems, bridging cultures, and helping new teams embed standardised delivery models.
• Participate actively in group-level performance forums and transformation initiatives to shape the wider future of the business.

Client Experience & Communication:

• Ensure operational teams are customer-focused, with clear communication protocols and escalation processes in place.
• Develop and maintain strong relationships with key client stakeholders, attending service reviews, presenting performance insights, and resolving service issues swiftly.
• Lead and support communication across the business — from briefings and 1:1s to internal reporting and team consultation forums.

Business Development & Mobilisation:

• Support the sales process through technical input, solution design, client engagement, and mobilisation of new contracts or accounts.
• Host client visits, participate in tender presentations, and play a central role in operational planning for contract wins and renewals.

The ideal candidate:

• Experience within FM, technical services, or engineering-led businesses, with proven accountability for operational and financial performance.
• Strong track record in leading integrated operations, including engineering teams and support functions such as Helpdesk and administration.
• Experience delivering operational transformation and change management — someone who builds structure, rather than inheriting it.
• Comfortable transitioning from subcontractor-heavy models to self-delivery, with an appreciation for the cultural and operational changes required.
• Exposure to M&A integration — standardising systems, harmonising delivery, and aligning teams post-acquisition.
• Strong commercial acumen — experienced in pricing, budgeting, P&L ownership, and project margin control.
• Skilled in CAFM platforms (e.g. Simpro), and confident leveraging data and systems to drive performance.

For more information on our Head of Operations role, please contact Abby in the Attega Group offices today!