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- Customer Service
- Call Handling
- Customer Engagement
- Respond promptly to customer inquiries
- Provide comprehensive and high-quality solutions to ensure swift resolution of queries
- Adhere strictly to company protocols for seamless handling of returns, exchanges, and other customer interactions
- Flexibly work shifts, including evenings and weekends, to accommodate customer needs
- Quickly adapt to evolving processes and procedural changes
- A strong background in Customer Service or working in a call-handling environment
- Strong attention to detail
- thrive on helping customers get the answers they need, following processes, and ensuring efficiency
- Positivity and creative thinking are a must
- Flexible shift patterns
- Hybrid work model allowing evening and weekend shifts from home
- 27 days annual leave, plus bank holidays
- Pension contributions
- Free on-site parking
- Well-stocked office kitchen with a variety of refreshments
- Casual dress code
- Family and friends discount on products
- Relaxed and friendly company culture
- Unique opportunity with a rapidly growing company poised for global expansion
- Regular team social events and product testing opportunities
