Temp Customer Service Adviser

Customer Service Adviser, Basingstoke: This temporary position as a Customer Service Adviser in the retail industry offers an opportunity to assist customers with their inquiries and ensure a seamless experience. Based in Basingstoke, this role is ideal for someone who thrives in a fast-paced environment and enjoys customer interaction.

Client Details

Customer Service Adviser, Basingstoke: The employer is a respected, small-sized organisation within the retail industry, known for its commitment to quality and excellent customer service. With a focus on delivering exceptional experiences, the company values individuals who can contribute to their service-oriented ethos.

Description

Customer Service Adviser, Basingstoke:

• Respond promptly and professionally to customer inquiries via phone, email, and in person.
• Processing orders and liaising with a warehouse and 3PL
• Resolve customer issues efficiently, ensuring satisfaction with the outcome.
• Provide detailed information about products and services to assist customers in their decision-making process.
• Process customer transactions and returns accurately and in a timely manner.
• Maintain accurate records of customer interactions and transactions using internal systems.
• Collaborate with team members to ensure a consistent and high-quality customer service experience.
• Assist with administrative tasks related to the customer service department as required.

Profile

A successful Temp Customer Service Adviser should have:

• Previous experience in a customer-facing role, preferably within the retail industry.
• Strong communication skills, both written and verbal, to interact effectively with customers.
• A positive attitude and a problem-solving approach to handle queries and complaints.
• Attention to detail and the ability to manage multiple tasks simultaneously.
• Proficiency in using computer systems and basic office software.

Job Offer

• An hourly rate of approximately £12.50 - £15 phr based on experience and skills.
• A temporary role offering flexibility and valuable experience in the retail industry.
• Opportunities to work within a supportive and customer-focused environment in Basingstoke.

If you are passionate about delivering excellent customer service and are available for a temporary assignment in Basingstoke, we encourage you to apply today