Photocopier Engineer - On Site

We have an excellent opportunity for a Photocopier Engineer to be based work on site at the University of Bath, one of our Sharp’s key customers.


As a Customer Support Engineer, you will be the face of Sharp Business Systems, providing a first-class service to the University – managing, maintaining and repairing c300 multi-function devices and software across the university sites.


Our engineers work sociable hours (Monday – Friday, office hours)

You will be located in the Bath area or within commutable distance – a company car is provided

 

Key Responsibilities 

• Repair install and maintain multi-functional network devices (MFD’s) and other products including software, supplied by Sharp Business Systems UK and dealers
• Prepare and set up MFD’s/Products associated with SHARP portfolio
• Connect equipment to customers PC’s and networks by installing print drivers on servers and local PC’s. Set up scanning and other functionality over the network
• Diagnose and resolve network MFD related issues
• Provide relevant training on both hardware and software
• Provide support and cover when necessary for other roles
• Adhere to company processes including
• Manage stock on vehicles/site as appropriate

Person specification

• Experience as a Photocopier Engineer
• Experience with Sharp copiers is helpful but not essential.   
• Good understanding of networking issues and how to resolve them
• Competent in the use of PCs, laptops, and tablets
• Excellent knowledge of Microsoft products: Word and Excel
• Ability to understand and use bespoke software
• Knowledge of Papercut is advantageous
• Industry recognised or other technical qualifications within the print sector are helpful
• Analytical problem-solving approach to electromechanical faults
• Valid driving license (Class B car etc.)

About Sharp
Sharp UK provides innovative print, software, managed solutions and IT services. Today we are a leading manufacturer of digital information technologies working in partnership with our customers to deliver innovative applications within their chosen sector. We not only strive to continually evolve, we are also committed to contributing to the culture and the well-being of people all over the world with our unique technologies. 
As part of the globally recognised and trusted Sharp Corporation, we are at the forefront of technical innovation ensuring that we can fulfil all printing and copying requirements. 
Our current portfolio of hardware products ranges from space-saving MFPs through to exceptionally versatile high-speed production print systems. We also supply a wide range of software solutions, which combines with our premium level service support to offer our customers a powerful Managed Print Service (MPS). Our IT Services support organisations of all sizes in building and maintaining a reliable and resilient IT infrastructure.