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Be the voice of a World Class Sports hape the future of a Global Sports brand
West Midlands – Office based.
We’re looking for a Champion Customer Service Specialist — someone who thrives in a fast-paced environment, owns every customer interaction, and delivers standout moments for fans to remember.
Our client is the #1 rated sports memorabilia retailer on Trustpilot globally, delivering 100% authentic signed items from sporting legends to passionate fans around the world. Our reputation rests on premium products, exceptional service, and a relentless “extra mile” mindset.
Your Mission- Be the frontline voice via email, messaging, and phone — with speed, accuracy, and warmth
- Resolve issues swiftly, from courier delays to special requests, turning challenges into wins
- Protect our Trustpilot excellence, maintaining a five-star standard every time
- Build lasting relationships with both new and returning customers
- Stay organised — manage data entry and keep response times sharp
- Equipped with solid Customer Service experience in a demanding and fast paced set up.
- A natural communicator who thrives under pressure
- Solution-focused, empathetic, and professional in every interaction
- Happy to flex hours — evenings and weekends are part of the big-match mentality
- Proud to uphold exceptional standards for speed, accuracy, and care
- £40,000 – £45,000 base performance bonuses
- Career growth with a global market leader
- Staff discounts, casual dress, and free parking
- Company events & a team-driven environment
Ready to deliver world-class service for a world-class brand?
