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Job Title: Customer Account Coordinator
- Location: Birkenhead
- Salary: 15.37
- Hours: Monday to Friday- 37 hours per week with an early Friday finish!
- Duration: Temporary until July 2026
About the Role
This isn't your typical customer service role. As a Customer Account Coordinator, you'll be the key link between our customers and our operations team, managing complex orders, driving on-time delivery, and ensuring every commitment is met. You'll work closely with Production Planning, Material Planning, and Business Managers to keep projects on track, resolve queries, and deliver exceptional service to some of our most important clients.
What You'll Be Doing
- Own the customer relationship for your accounts, acting as their voice in daily production meetings.
- Manage the order book entering, maintaining, and rescheduling orders in our MRP system.
- Lead reviews with customers and internal teams to ensure delivery commitments are achieved.
- Handle RFQs and quotations, ensuring all agreements are valid and compliant.
- Collaborate across departments to resolve invoice queries, capacity constraints, and delivery issues.
- Drive performance by monitoring on time delivery and providing feedback on failures.
What We're Looking For
- Strong organisational skills and business acumen.
- Excellent communication, calm under pressure and customer focused.
- IT literate (Excel/Google Docs) experience with MRP systems is a plus.
- Ability to work autonomously and as part of a team.
- Previous experience in order management, account coordination, or a similar role.
Why Join Us?
- Be part of a dynamic team where your input truly matters.
- Work with major clients in a fast-paced, project-driven environment.
- Competitive salary, benefits, and opportunities for growth
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco aim to respond to all applicants, however due to the large volume of applications we receive this may not always be possible. Should you not receive a response within five working days please accept this as notification that you have not been short-listed on this occasion.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
