- Support students with completing student loan applications and forms
- Respond to finance-related queries via phone, email, and in-person at the helpdesk
- Accurately input and maintain student finance data and documentation
- Provide day-to-day administrative support to the Senior Finance Manager
- Background in a student-facing role within Higher Education or a similar environment
- Proven administrative experience
- Excellent communication skills with a supportive, problem-solving approach
- Comfortable working onsite five days per week in Birmingham
- Willingness to support occasional weekend work as needed