Back to search
This is a temporary role initially for 12 months
Job description
We are currently looking for people either with an excellent customer service background with knowledge of digital banking, or with a passion to build a career in customer service.
Monday to Friday 35 hours per week
Weekly shift rotations: 8am - 4pm, 9am to 5pm, 10am to 6pm, 11.00 to 7pm and 12pm to 8pm ( 1 hour lunch), 2 x ten minute comfort breaks.
Job Summary and Responsibilities
-
- Review established detection system-generated alerts to identify fraudulent activity related to transactions, compromised accounts, and account openings
- Investigate risks identified, make sound subjective decisions to escalate risky accounts, place and remove restrictions on accounts, secure compromised accounts
- Determine action required based on established procedures to protect the Bank’s assets; work with supervisor on handling more complex cases
- Place appropriate holds on accounts deemed to have fraudulent activity. Track and document action taken in a timely and correct manner to provide a record of activity and meet audit and compliance requirements
- Build rapport in communication with customers, merchants, financial institutions, and other personnel to resolve system problems or request additional information and / or documentation to support a decision on whether fraudulent activity has occurred
- Meets established goals for all metrics, including call and case quality, productivity and customer acquisition by focusing on maximising service to customers
- Assist in identifying and developing process enhancements to maximize efficiency of fraud detection activities as required
- Identify risk and prevent loss from fraud reports, referrals from fraud email box, and return items (multiple sources/platforms)
- Remains current on latest trends in the industry, national and world fraud trends and prevention, and recommends tools, services and practices for improvement
- Completes ongoing compliance and remedial training as scheduled
- Works closely with Financial Crime to escalate cases where appropriate
Skills
- Good interpersonal skills
- Good problem skills
- Must be self directed, detail oriented with a positive attitude
- Able to work well independently or as a team in a fast paced environment
- Is adaptable
- Excellent written and verbal communication skills
- Good analytical and problem solving skills
Desirable Qualifications
- Experience in a retail banking environment/insurance environment
- Experience administrating and servicing investment and /or SIPP products
Job Type: Full-time
Pay: £13.00 per hour
Schedule:
- Monday to Friday
Job Types: Full-time, Temporary
Contract length: 12 months
Pay: £13.00 per hour
Expected hours: 35 per week
Schedule:
- Monday to Friday
Education:
- A-Level or equivalent (preferred)
Experience:
- customer service: 1 year (preferred)
Work Location: In person
Job Types: Full-time, Temporary
Pay: £13.00 per hour
Expected hours: 35 per week
Experience:
- customer service: 1 year (preferred)
Work Location: In person
At 1st Choice Recruitment ,  we are committed to ethical recruitment practices and fostering an inclusive workplace. We actively encourage applications from all qualified candidates, regardless of race, gender, disability, religion or belief, sexual orientation, age, or any other characteristic protected by law. We believe that diversity enriches our teams and enhances our ability to serve our clients effectively.
We ensure that our recruitment processes are fair, transparent, and free from bias, promoting equal opportunities for all applicants.
Please note that at times due to the volume of applications we may not be able to respond to each person individually. If you do not hear from us within 7 days we’re sorry you have not been successful this time. Please do not let this stop you applying for other positions you may be suitable for. Good Luck!1st Choice Staff Recruitment is an equal opportunities employer and acts as both an Employment Agency & Business.
