Great opportunity to work as a Customer Experience Team member for our client who is the UK's leading drinks logistics provider. They specialise in delivering beers, ciders, wines, spirits, and soft drinks to both the on-trade (pubs, restaurants) and off-trade (retail shops) across the country.
Staffline is recruiting a Customer Experience Team member in Coleshill.
The rate of pay is £25,400 per annum the first 12 weeks, and goes up to £26,(Apply online only) per annum.
This is a full-time role working rotating shifts, Monday to Friday, and the rota shifts are:
- Week 1 - 7.00am - 15.30pm
- Week 2 - 7.30am - 16.00pm
- Week 3 - 8.00am - 16.30pm
- Week 4 - 8.30am - 5.00pm
- Week 5 - 9.00am - 5.30pm
- Week 6 - 9.30am - 6.00pm
Your Time at Work
As a Customer Experience Team member your duties will include:
- To manage and handle customer service queries via various of communication channels, for a number of contracts within the drinks industry
- Identify and implement long term solutions to customer issues
- Answer inbound phone calls to ensure the department achieves the target performance
- Liaise with key contacts across the network to resolve customer queries
- Provide timely updates to customers in a professional and helpful manner
- Represent Tradeteam in demonstrating excellent standards of customer service
- Support the network as required to ensure customers are clearly communicated
Our Perfect Worker
Our perfect worker is a motivated, target-driven individual who thrives in a KPI-focused environment. You'll be working as part of a dynamic team, handling daily customer calls with confidence and professionalism.
Essential Skills:
- Strong communication skills with a customer-focused approach
- Comfortable speaking to customers over the phone daily
- Confident using computers, laptops, and spreadsheets
- Self-motivated with the ability to meet deadlines and targets
- Excellent team player
Experience in retail does not align with the requirements for this position
Key Information and Benefits
- Earn £25,400 - £26,(Apply online only) per annum
- Full time
- Temp to perm opportunity
Job Ref: 1WBB
About Staffline
Staffline is the UK's leading provider of flexible, temporary and permanent workforce solutions, enabling over 28,(Apply online only) people into good work every day. We operate at more than 350 customer sites across England, Scotland and Wales.
Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change.
This job advert may not be copied, imitated or used, in whole or in part, by third-party websites, without prior written consent from Staffline.
Back to searchCustomer Experience Team member
Staffline
Posted a day ago, valid for 12 hours
Birmingham, Warwickshire B463AL, England
£25,400 - £26,000 per year
Part Time
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Sonic Summary
- This is a full-time opportunity for a Customer Experience Team member with the UK's leading drinks logistics provider.
- The role involves managing customer service queries, providing solutions, and ensuring excellent standards of service.
- The salary starts at £25,400 per annum for the first 12 weeks and increases to £26,000 thereafter.
- Candidates should have strong communication skills and be comfortable handling customer calls, although retail experience is not required.
- The position is based in Coleshill and offers a temp to perm opportunity with rotating shifts from Monday to Friday.
