Customer Service Advisor

Pertemps Tamworth

Posted 5 hours ago, valid for 25 days

Birmingham, Warwickshire B46 3DH

£12.21 per hour

Part Time

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Sonic Summary

Join our team as a Customer Service Advisor in Coleshill, where you can build a career in a fast-paced, people-focused environment.
This role offers a starting salary of £12.21 per hour, increasing to £12.50 after 12 weeks, along with boosted holiday entitlement of 33 days per annum after the same period.
You'll handle inbound calls and emails, process orders, and liaise with logistics teams to ensure client satisfaction.
Applicants must have at least 12 months of experience in customer care, contact centers, or related fields.
Enjoy full training, a supportive team, and a modern office environment while being part of a household name in the hospitality industry.

Long term opportunity with permanent prospectsBoosted holiday - 33 days per annumOutstanding, recently renovated premisesCustomer Service Advisor – Join Our Friendly Team in Coleshill!Looking to build a career in a fast-paced, people-focused role? We’re hiring a Customer Service Advisor working for a household name in the hospitality industry – helping hotels, restaurants, and catering businesses keep their operations running smoothly. Based in Coleshill, North Birmingham, this is your chance to join a supportive, professional team where no two days are the same.About the Role:As a Customer Service Advisor, you’ll be the go-to person for our clients, ensuring they receive timely and effective support. You'll be working Monday to Friday on staggered shifts—7.5 hours per day, starting as early as 7:00am and finishing no later than 6:30pm.Your Daily Responsibilities Will Include:

Handling inbound calls and emails from hospitality clients with product or delivery queries
Processing orders quickly and accurately using internal systems
Liaising with warehouse and logistics teams to track and resolve delivery issues
Maintaining up-to-date client records and logging customer interactions
Proactively following up with clients to ensure satisfaction and resolve outstanding concerns

Pay & Benefits:

Starting rate: £12.21 per hour
Rising to £12.50 per hour after 12 weeks
Holiday entitlement increases from 28 to 33 days per annum after 12 weeks of service
Full training and mentoring provided
Modern office environment with a close-knit, supportive team

Naturally, we are seeking people who can make an immediate impact on the success of this business. As such, applicants will require at least 12 months experience will be required in any role involving customer care, contact centre, inbound complaint & query handling, or order processing.If you’re a clear communicator, enjoy solving problems, and want to be part of a company that supplies some of the most exciting names in hospitality, apply today to become our next Customer Service Advisor!

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