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In this diverse position, you will serve as the first point of contact for tenants, assisting with housing and benefit-related queries, as well as managing lettings for any void properties. The role is a blend of customer service, administration, and lettings management, offering variety and the chance to make a tangible impact on tenants' experiences.
Key Responsibilities of a Customer Service Advisor:
- Act as the primary point of contact for tenants, addressing a variety of housing-related and benefit inquiries via phone, email, and in person
- Assist with the management of void properties, ensuring they are re-let efficiently and in line with organisational processes
- Handle tenancy renewals, move-ins, and move-outs, providing seamless service to tenants
- Maintain accurate and up-to-date records of tenants and properties
- Support the tenancy management team with general administrative tasks
What We'd Love To See From You:
- Prior experience or a solid understanding of lettings or tenancy management
- Excellent customer service skills, particularly in handling sensitive housing and benefits queries
- Strong communication skills, both written and verbal
- A proactive attitude and strong attention to detail
- Ability to work independently and as part of a team
- Previous experience in a receptionist, customer service advisor, or lettings officer role is advantageous
What's On Offer for this Customer Service Advisor Role:
- Temporary to Permanent position
- 30 hours per week - Mon - Fri
- 25 - 26k salary
- Office based in Birmingham
- Early finish on a Friday
Birmingham is highly accessible for commuting, with excellent road networks including the M5, M6, and M42 motorways, as well as a comprehensive public transport system featuring frequent trains, buses, and trams connecting the city to surrounding areas and beyond.
If this Customer Service Advisor Role is for you then please apply or contact (url removed)
