Customer Service Representative

• Annual Salary: £25,000 to £28,000
• Location: Tyseley, Birmingham
• Job Type: Full-time

We are seeking a friendly and customer-focused Customer Service Advisor to join our team. In this role, you will be the first point of contact for our customers, providing market-leading customer service, resolving enquiries, raising quotes, and ensuring a positive customer experience. The ideal candidate will have excellent communication skills, a problem-solving mindset, and the ability to handle customer interactions with professionalism and empathy.

• Handle incoming customer enquiries via phone, email, chat, or in person.
• Raise quotations from customer requests via phone, email, or portal.
• Progress outstanding orders and provide ETAs to customers.
• Manage a portfolio of accounts in line with individual Account Manager’s portfolios, working collaboratively to provide a first-class customer service experience.
• Provide accurate information about products, services, and company policies.
• Resolve customer complaints or escalate them to the appropriate manager when necessary.
• Process orders, exchanges, and returns as required.
• Maintain customer records and update databases with relevant information.
• Meet or exceed customer satisfaction targets and performance metrics.
• Work collaboratively with other team members to ensure a seamless customer experience.
• Stay up to date with company policies, promotions, and product updates.

• Previous experience in customer service or a similar role is preferred.
• Strong verbal and written communication skills.
• Ability to handle difficult situations with patience and professionalism.
• Proficiency in using computer systems, CRM software, and Microsoft Office.
• Strong problem-solving skills and attention to detail.
• Ability to work in a fast-paced environment and multitask effectively.
• A positive attitude and a customer-first approach.

• Competitive salary package.
• Opportunities for professional growth and development.
• Supportive team environment.

To apply for this Customer Service Advisor position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.