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Job Purpose:
To manage and oversee the delivery of high-quality catering services within a healthcare environment, ensuring compliance with food safety standards, nutritional guidelines, and patient satisfaction. The role involves leading a team, managing budgets, and maintaining operational excellence in line with healthcare regulations.
Key Responsibilities:
- Operational Management:
- Plan, organize, and supervise daily catering operations across patient, staff, and visitor services.
- Ensure menus meet nutritional requirements and special dietary needs for patients.
- Compliance & Standards:
- Maintain strict adherence to food hygiene, health & safety, and infection control standards.
- Ensure compliance with NHS or relevant healthcare catering guidelines.
- Team Leadership:
- Recruit, train, and manage catering staff, fostering a culture of excellence and accountability.
- Conduct regular performance reviews and provide ongoing development opportunities.
- Financial Management:
- Manage budgets, control costs, and monitor stock levels to ensure efficient resource use.
- Negotiate with suppliers and maintain strong vendor relationships.
- Customer Service:
- Ensure high levels of patient and staff satisfaction through quality food and service delivery.
- Handle feedback and resolve issues promptly and professionally.
Skills & Qualifications:
- Proven experience in catering management, ideally within healthcare or similar regulated environments.
- Strong knowledge of food safety legislation (e.g., HACCP).
- Excellent leadership, communication, and organizational skills.
- Ability to manage budgets and deliver cost-effective solutions.
- Relevant qualifications in catering, hospitality, or food service management (e.g., NVQ Level 3+, City & Guilds).
Desirable:
- Experience with NHS or healthcare catering standards.
- Knowledge of allergen management and special diets.
