Customer Experience Co-Ordinator

Recruit4Talent

Posted a day ago, valid for 5 minutes

Birmingham, West Midlands B27 6QS, England

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

A Customer Experience Co-ordinator is sought for a private aviation service who charter flights to fly owners and their pets across the UK, Atlantic and the Middle East. Founded in early 2023 this young vibrant entrepreneurial organisation wants to revolutionise pet travel. To date, they have flown over 3500 pets and their owners across the Atlantic and the Middle East.They are the first company to offer this type of innovative service, and they’re dedicated to providing a first-class experience.Their destination network is rapidly growing and continually evolving as they strive to fulfil their customers’ needs worldwide. With over 25 years of experience in the aviation industry, they are seeking an experienced Customer Experience Co-ordinator to join their team based near the NEC. A small business currently but with huge ambitions and a strong vision for doubling their workforce and thus business growth in the coming years and beyond. It is a fantastic opportunity for someone who wants to join an expanding entrepreneurial company in the aviation sector.As a Customer Experience Co-ordinator your key duties and responsibilitiesWorking in a team of 4 you will be part of a small team where you will: -

Respond to emails and phone call enquiries to a high standard
Input of data relating to bookings (which is a big part of the role)
Carry out general administration / office duties
Co-ordinate with 3rd parties where required
Show passion for pets (dogs & cats)

Person specificationAs a Customer Experience Co-ordinator, you will possess:

The ability to compose emails to a high standard
A track record of strong communication skills – oral and written
A good telephone manner
Experience of using MS Office
Experience of using Google spreadsheets (ideal but not essential)
Strong organisation skills
Ability to work to deadlines
A pet lover
A team player
A car owner/driver due to location

Benefits

Salary band £25,000 - £30,000 DOE
Pension
Health care
Free parking
Monday to Friday 11am – 7pm (due to US time zone) preferred but will discuss at interview
Opportunity of hybrid working after probation

Customer Experience Co-Ordinator

Customer Service Advisor

Customer service and sales assistant

Customer Service Advisor