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HYBRID, 3 DAYS IN OFFICE
Key Responsibilities
Quality Assurance:
- Develop, implement, and maintain industry-leading quality assurance processes that meet regulatory and accreditation requirements.
- Monitor, evaluate, and report on internal and external training quality through audits, observations, learner feedback, and performance metrics.
- Manage content development and review cycles, ensuring all training materials meet or exceed internal and accreditation standards.
- Ensure IQA processes and outputs exceed stakeholder requirements.
- Lead the development and implementation of the SAR & QIP, ensuring timely communication and completion of actions to deliver effective learner outcomes.
- Prepare for all compliance-related external inspections and audits, mitigating risk and maintaining DCS status.
Continuous Improvement:
- Embed a culture of continuous improvement across all training delivery.
- Analyse learner outcomes and data to identify improvement opportunities and implement targeted action plans.
- Lead quality improvement initiatives, introducing new processes, tools, and best practices.
- Gather insights from trainers, learners, and employers to drive enhancements.
Innovation in Training Delivery:
- Drive innovation in training delivery, including digital tools, e-learning platforms, and blended learning approaches.
- Stay informed on emerging trends and technologies to enhance delivery models.
- Collaborate with product development teams to embed innovative practices into course design.
- Encourage adoption of new pedagogical approaches to improve learner engagement and outcomes.
Leadership & Management:
- Lead and mentor all IQAs and Assessors, promoting best practice and providing timely interventions.
- Set and monitor targets and KPIs related to quality compliance, ensuring alignment with organisational goals and partner expectations.
- Collaborate with cross-functional teams (product development, learner support, business development) to ensure cohesive training delivery.
- Provide regular reports to senior management on quality performance, learner outcomes, and improvement initiatives.
Stakeholder Engagement:
- Maintain strong relationships with awarding bodies, regulatory agencies, and external partners.
- Represent the organisation at industry forums, conferences, and events, promoting
Benefits:
- Bank holidays + 1 extra day off
- Performance-related bonus
- Private Health Insurance
- Annual Leave Purchase Scheme
