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Security Support Specialist (Desk-Based) – CCTV & Networks
£35,000 | Blythe Valley Business Park, Near Solihull (on-site, free parking)
Monday–Friday, 8:30am – 5:00pm (Office Based)
A market-leading global technology company, recognised for delivering advanced tech security solutions to clients worldwide, is seeking a skilled Security IT Support Specialist for a pivotal office-based role supporting a major client account.
This is an ideal opportunity for someone with a background in IT support, network operations, or helpdesk roles looking to diversify into security and video technology as part of a supportive, innovative team.
Key Responsibilities:
- Download and securely share CCTV/video footage with the client to support incident and investigation requests (e.g., suspected theft, disturbances, or other escalations).
- Carry out first-line fault-finding and remote diagnostics on internal CCTV systems and networks (verifying connections, investigating IP address issues, basic troubleshooting).
- Liaise professionally with the client: providing updates, managing expectations, and building strong relationships.
- Escalate issues to engineering/field teams where onsite support is needed.
- Maintain accurate logs, documentation, and audit trails for all casework.
Applicants will have:
- Prior experience in IT support, helpdesk, network technician, or similar technical role.
- Good working knowledge of computer networks (e.g., IP addresses, connectivity) with a willingness to learn security/CCTV technology (full training provided).
- Strong communication skills and be able to convey technical information confidently and build rapport.
- Highly organised, detail-oriented, and able to handle multiple requests efficiently.
- Any experience with CCTV, electronic security, or IP camera systems (not essential).
Katie Bard is acting as an agency and is an equal opportunities employer.
