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Senior Operations Leader - Insurance £70,000
Location: Birmingham
We are working with a well-established, regulated insurance business seeking a dynamic and experienced senior leader to head up their operational teams.
This is a key strategic role with responsibility for driving operational excellence, ensuring full regulatory compliance, and leading high-performing teams.
Key Responsibilities
Insurance Operations Leadership
- Lead the operational delivery of both life and non-life insurance products
- Manage policy fulfilment, premium collection, renewals, claims, and customer servicing functions.
- Work cross-functionally with finance on reconciliations, insurer reporting, and client accounting.
- Continuously identify areas for operational improvement and implement automation and workflow enhancements.
- Collaborate with technology teams and third-party platforms to ensure high-quality, resilient service delivery.
- Develop scalable processes to support continued growth and performance consistency across regions.
Performance Management & Strategic Reporting
- Define and monitor KPIs to assess service quality, compliance, and efficiency.
- Deliver insightful reports to senior leadership and the board, highlighting performance trends and improvement areas.
- Manage supplier relationships and delegated authority agreements with insurer partners.
- Oversee workforce planning and development, ensuring objectives and progression plans are in place across all teams.
Compliance & Risk Management
- Ensure ongoing compliance with all relevant regulatory bodies
- Lead internal risk assessments and compliance reviews, ensuring audit readiness and operational resilience.
- Monitor adherence to product governance, distribution, marketing, and data protection policies.
- Maintain and test business continuity plans, ensuring minimal disruption to operations.
Skills and Experience Required
- Senior operational leadership experience within a regulated insurance intermediary or brokerage.
- Strong understanding of UK and Irish insurance regulatory environments.
- Proven track record of improving operational processes and driving efficiencies.
- Excellent problem-solving, stakeholder engagement, and decision-making skills.
- Strategic thinker with the ability to execute at a tactical level when needed.
- Strong interpersonal and communication skills across all levels of the business.
Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.
We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
