Resident Liaison Officer - Kitchens & Bathrooms
19.00 - 22.00 per hour (Umbrella)
SY6
We are very keen to speak to candidates looking for a Resident Liaison Officer role where you'll have the opportunity to work remotely when not on site, while supporting a Kitchens & Bathrooms refurbishment programme for a well-established housing provider. This contract runs until March 2026, with the office based in West Brom, but the patch covers Shropshire (SY6), so the Resident Liaison Officer will be visiting residents and liaising with contractors regularly.
Key Responsibilities as a Resident Liaison Officer:

Act as the main point of contact for residents during kitchen and bathroom upgrades
Book appointments, send letters, and manage no access issues
Door knocking and face-to-face visits with residents as needed
Liaise with contractors to ensure works are delivered smoothly and on schedule
Support residents with queries and complaints

We are very keen to speak to candidates who have experience as a:

Resident Liaison Officer
Tenant Liaison Officer
Housing Officer
Customer Liaison Officer

Additional Information:

Driving is essential
Face-to-face interviews next week preferred (Teams available if needed)
Start date ASAP

If this role is of interest or you would like more information, click apply or give Tiyana a call on (phone number removed) or email (url removed)

ResidentLiaison Officer

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