- Act as the first point of contact for payroll-related queries from clients and internal teams
- Process payroll accurately using a range of software systems
- Maintain detailed records of payroll activity and ensure compliance with company and statutory policies
- Support pension processing and administration duties
- Collaborate with HR, accounts, and sales teams to ensure seamless payroll service delivery
- Proactively contribute to process improvements across payroll operations
- Troubleshoot and resolve payroll or system-related issues in a timely manner
- Minimum 2 years' experience in a payroll administration role
- Comfortable handling multiple tasks and meeting deadlines in a fast-paced environment
- Excellent verbal and written communication skills
- Strong IT proficiency, including Microsoft Office
- Experience using Kintec (formerly Just Accounts) is desirable but not essential
- High levels of accuracy and attention to detail
- Empathetic and professional when dealing with queries and complaints
- Salary up to £30,000 depending on experience
- 32 days annual leave (20 days + 8 bank holidays + 4 days at Christmas)
- Birthday day off (or Monday/Friday if it falls on a weekend)
- Employee Assistance Programme & Virtual GP
- Pension and retirement support, including investment advice
- Health cash plans and 30% discount at Vision Express
- Retail, travel & cinema discounts - up to 40% off at major brands
- Discounted gym memberships at over 3,800 locations
- Two annual team days out plus a Christmas party
- Well-structured development plans and career growth support