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Location:Chorley
Type: Full time
About the opportunity
Axon Moore is pleased to be partnering with a well established FMCG business that continues to grow its presence across major retailers, wholesalers and independent outlets. This company is known for its strong product range and its commitment to consistent, reliable service. We are supporting them in the search for a Customer Service Representative who can play a key role in maintaining high standards across all customer touchpoints.
The role
This is a varied and hands on role where you will act as the main contact for customers and internal teams. You will manage day to day enquiries, resolve product and delivery issues and ensure orders are processed smoothly. You will also work closely with colleagues in supply chain, sales and logistics to help maintain an efficient end to end service. The position suits someone who enjoys taking ownership, building relationships and keeping things running well in a fast paced environment.
Main responsibilities
- Respond to customer enquiries by phone, email and online platforms in a friendly and professional manner
- Support order processing, stock checks, returns and delivery queries
- Investigate service issues by liaising with internal teams and providing clear updates to customers
- Keep customer information accurate and up to date within the CRM system
- Prepare simple reports on recurring issues to support service improvements
- Support product changes, promotions and seasonal activity by keeping customers informed
- Handle complaints with fairness and patience while following company guidelines
- Build positive working relationships across the business to help deliver a smooth customer experience
- Customer service experience, ideally within FMCG or another fast moving environment
- Strong communication skills with the ability to adapt to different customers and situations
- A practical approach to problem solving and confidence in taking responsibility for issues
- Good organisational skills with strong attention to detail
- Competent user of MS Office and CRM or order management systems
- A positive mindset, willingness to learn and a genuine interest in providing good service
The successful candidate will join a supportive team that values initiative and reliability. The business offers a competitive salary, good benefits and opportunities for development through training and day to day experience. This is a great opportunity to join a friendly and growing FMCG organisation with a strong focus on customer care.
How to apply
If you are interested in this opportunity, please send your most recent CV to(url removed)with the subject line Customer Service Representative Application. Axon Moore will be in touch with shortlisted candidates to discuss the role in more detail.
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