Account Manager

Account Manager May start

Blackburn, Lancashire

FTC Mat Leave 14 months Full Time 37.5 hours per week Monday to Friday 8am to 4.45pm finish 12.30pm on Fridays  Hybrid - mix of working from home and the office

Salary £26250 rising to £28,350 

Benefits include 27 days holiday plus bank holidays, increasing to 32 days in accordance with service, birthday leave, opportunity to purchase up to an additional 5 days holiday per year, contributory pension scheme, life insurance based on 4 x annual salary, annual CPD days and opportunities for career development and progression, modern facilities, family friendly policies, scope for hybrid working, free parking on and off site, 

Our training provider is a large independent training provider based in Blackburn and is owned by the University of Central Lancashire.  They have a heritage of over 50 years in Lancashire, delivering learning and development solutions and pride themselves on delivering excellence in learning and creating outstanding talent.

Are you a people person with a real passion for making a difference? Do you enjoy building and developing relationships and do you consider this to come naturally to you?  Would you like a role where you can give back and genuinely make a difference to people’s lives every single day?

Would you be interested in a career that offers an excellent work life balance, as well as several company benefits?

As part of this exciting opportunity you will engage with, and be responsible for a variety of employers across the North West and on a national scale.

The employers you engage with will provide high quality apprenticeship opportunities and it is your responsibility to act as their main point of contact, cross selling our clients full offer and being on hand to support with any training requirements, upskilling needs and to problem solve.  Lots of warm leads coming through too where you will make appointments to go out to see Employers to gain a full understanding of the training support they need. 

The successful candidate will provide excellent customer service consistently, will work closely with our operational departments and achieve set KPI’s across our Apprenticeships, Apprenticeship Preparation Programme and commercial training. There will be an expectation to work with other departments to provide updates on all employer engagement activities.

Some of your responsibilities include;

Being the point of contact for all customer account management matters by regularly holding face to face meetings with new and existing customers to discuss any account matters, including issues arising, future needs, concerns or queries. •

Provide a responsive customer service to new and existing clients by responding to any customer contact enquiries through email, phone or meetings in a timely manner. 

Maintain and grow existing client relationships which in turn will help develop new business leads by upselling and cross selling our clients offer.

Manage pipeline and opportunities for both Apprenticeship and Commercial sales against agreed KPIs

To provide weekly updates on reporting of sales results against target. • To build and maintain strong customer relationships by providing information, advice and guidance on all Apprenticeships, Traineeships and Commercial training to maximise business income and opportunities. • To build and maintain strong working relationships with key stakeholders and customers by gaining a robust knowledge of the market place and identifying any business growth opportunities / programmes within both existing and new markets.

To Apply for the Account Manager role in Blackburn, Lancashire please email your cv to 

Tina Lacey Recruitment is a specialist recruitment agency dedicated to the skills, training and employability sectors nationally.  We are committed to giving full free pre-interview advice and guidance right throughout the interview process.