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Position: Technical Support Engineer
Job ID: 2394/4
Location: Cornwall
Rate/Salary: TBD
Benefits: TBD
Type: Permanent
HSB Technical Ltd is a specialist recruiter within the Power & Propulsion, Shipbuilding, Maritime Shipping, Energy and Subsea sectors – visit: (url removed) for a list of our vacancies. We have a number of permanent and contract vacancies for multiple businesses across the UK and overseas.
The below job description will outline this position of: Technical Support Engineer
Typically, this person will act as a proactive Shift Engineer in a global Technical Support team, assisting in mentoring and guiding 1st and 2nd line support teams to ensure quick and effective resolution of customer queries. Supporting the Team Lead and play a key role in delivering 24/7 service to the client.
HSB Technical’s client is an established and well-regarded business entity.
Duties and responsibilities of the Technical Support Engineer:
- Strong commercial awareness with the ability to work independently and take initiative.
- Eager to continuously learn and support new systems and services.
- Quick to absorb technical knowledge, troubleshoot issues, and clearly explain product functionality over the phone.
- Excellent customer service skills, with confidence in both phone and face-to-face interactions.
- Determining priorities in an environment where customer demand varies constantly.
- Keeping up to date with product knowledge, technical and regulatory changes
- Managing other Shift workers
Qualifications and requirements for the Technical Support Engineer:
Desirable Experience
- Technical Engineering background
- Experience in Customer Service and Network Operations
- Familiarity with MOD systems and equipment support
- Hands-on experience with Inmarsat and/or VSAT systems
- Knowledge of customer equipment and systems, including;
- Maritime satellite equipment (Inmarsat)
- VSAT systems (Intellian, Seatel, T&T)
- Land mobile systems (BGAN, Iridium, Thuraya, GX)
- IP networking (e.g., CCNA, JNCIA)
This vacancy is being advertised by HSB Technical Ltd who have been appointed to act as a recruitment partner for this role.
