Customer Service Coordinator

Venus Recruitment Ltd

Posted 12 days ago, valid for 3 days

Bordon, Hampshire GU35 8AY, England

Full Time

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This is a fantastic opportunity to join a respected organisation where your skills and dedication will truly make a difference. If you're passionate about customer service, enjoy working in a fast-paced environment and live within 10-12 miles of the location with transport, we’d love to hear from you.You will be joining a friendly and dynamic team where you will play a key part in ensuring a seamless customer experience from initial enquiry through to order fulfilment and delivery.As a vital member of the Customer Service Team, you will be responsible for managing the full customer order process – from accurate order entry and contract review to coordinating delivery logistics. You’ll be the go-to person for answering queries, providing quotes, and ensuring all customer interactions are handled promptly, professionally, and efficiently.

Enter customer orders accurately into the system
Review contracts to ensure all key details are correct
Prepare clear, professional quotations including applicable charges
Handle incoming calls and email enquiries with efficiency and professionalism
Coordinate with internal departments, production teams, and external suppliers to meet customer needs
Provide customers with up-to-date product and safety data information
Organise dispatch with warehouse and logistics teams to meet delivery deadlines
Maintain accurate filing of customer documentation (orders, dispatch notes, proof of delivery)

Essential Skills Required:

Strong keyboard and computer literacy skills
Excellent telephone manner and communication abilities
Ability to thrive under pressure and adapt to shifting priorities
Previous experience in a customer service or administrative role
Professional, approachable attitude and attention to detail

The ideal person will be:Someone who can prioritise effectively, work accurately under time pressure, and maintain high service standards. You’ll ensure all paperwork is correct and customer communications are timely and precise, while following company quality procedures.We are currently unable to offer sponsorship for this position. Applicants must have the right to work in the UK at the time of application.

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