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Job Title: Facilities Administrator
Salary: £26.3k+
Location: Borehamwood
Hours: 8:30-5pm Mon-Thurs, 8:30-4:40pm on a Friday
Contract: Temporary
Overview:
A fantastic opportunity to become the first point of contact for students, staff, and visitors. This role combines front-of-house customer service with facilities and admissions support, ensuring the campus remains welcoming, safe, and well organised.
Key Responsibilities:
- Reception & Front-of-House: Welcome students and visitors, manage enquiries, issue ID cards, and maintain a professional reception area.
- Admissions & Enrolment: Support the full applicant journey, from enquiries and interviews to enrolment and data processing.
- Facilities & Safety: Monitor campus areas, report issues, and ensure classrooms and communal spaces remain safe, tidy, and secure.
- Customer Service: Handle phone, email, and face-to-face queries in a friendly, solution-focused manner.
- Operational Support: Manage post, deliveries, parking permits, cash handling, and reception diary tasks.
- Team Collaboration: Support admissions, facilities, and wider campus activities, including enrolment periods, exams, events, and marketing days.
- Lone Working: Occasional lone working at the Borehamwood campus and ad-hoc support at other sites.
Person Specification:
- Experience in an administrative or front-line customer service role.
- Strong IT skills, including MS Office and database systems.
- Excellent communication, organisation, and interpersonal skills.
- Friendly, welcoming, and professional approach.
- Flexible, calm under pressure, and able to manage competing priorities.
- Confident interacting with students, staff, and visitors at all levels.
- Willing to undertake First Aid training if required.
- Committed to inclusivity, positive service delivery, and maintaining a supportive environment.
Thank you for your interest in this vacancy, which is being advertised by Smart10 Recruitment Group, who are acting as an employment agency / business. Your application will be considered in competition with others, and we will contact you within 3 working days if you have been shortlisted.Smart10 is a multi-award-winning specialist recruitment consultancy focused on the supply of temporary, contract and permanent placements across a select group of business sectors. In order to keep up to date and search for all our active jobs, please visit our website, like us on Facebook and follow us on Instagram or LinkedIn. Please refer to Smart10’s Privacy Policy as to how we hold your data.
