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My client is looking for 2 people to join their growing team. You will be joining a team of 6 within the customer service department.
This is a lovely family-run business that is growing and has been local to Bournemouth for over 25 years. The position is hybrid - 4 days office, 1 day home.£26,000 - full time - 40 hours - 8-5pm
- Answering operational telephone calls in a professional manner
- Building a rapport with customers and suppliers and managing accounts where needed
- Processing customer orders and liaising with suppliers
- Dealing promptly and efficiently with telephone and email queries from customers and suppliers
- Advising customers on both commercial and domestic waste management
- Sourcing alternative ad-hoc services
- Producing customer reports
- Performing administrative tasks as required
- Other ad-hoc duties ensuring the smooth running of the customer service department
- Supporting other members of the team when required
- Assisting your colleagues in other departments where required
- Administration of contractor pricing, purchase orders and new sites onto the system
- Making notes for sites, clients and supply chain with appropriate information and advising departments on issues
- Supporting new business through supplier sourcing where applicable
- Resolving any customer / supplier complaints efficiently
- Maintaining a positive working attitude throughout your employment
What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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