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IT Service Delivery Analyst
Bournemouth - Hybrid - 3 days a week
39,000 - 42,000
Our client is an industry-leading organisation with a focus on sustainability and delivering social value. They are looking for an IT Service Delivery Analyst to join their team, providing a mix of onsite and remote support to ensure colleagues have the tools and systems they need to work effectively.
You'll handle a range of tickets across hardware, software, AV, and Microsoft 365, working within SLA targets to keep services running. You'll also support senior stakeholders, maintain IT assets, and act as a key point of escalation for the service desk, making sure issues are resolved quickly and knowledge is shared across the team.
Ideally, you'll have previous experience with the below,
Previous experience in an IT support or service desk role
Strong troubleshooting skills across hardware, software, and Microsoft 365
Experience working with SLA's and ITSM tools
Full clean UK driving licence and access to a vehicle
If you meet some of the above requirements, please apply to be considered.
