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  4. Senior IT Support Engineer

Senior IT Support Engineer

Bristow Holland Ltd
Posted 4 days ago, valid for 7 days
Location

Bournemouth, Dorset BH11RX, England

Salary

£33,000 - £40,000 per year

Contract type

Full Time

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Sonic Summary

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  • An established organisation in Bournemouth is seeking a proactive and technically skilled Senior IT Support Engineer to join their IT Services department.
  • The role is primarily customer-facing, providing high-quality support to the organisation while handling 1st and 2nd line support.
  • Candidates should have strong experience in Office 365, Windows Server, Azure, and core infrastructure, along with a minimum of 3 years of relevant experience.
  • The successful candidate will earn a salary of £35,000 to £45,000 per annum, depending on experience and qualifications.
  • Key responsibilities include monitoring support tickets, performing routine IT operations, and ensuring cybersecurity standards are maintained.

AnestablishedorganisationinBournemouthisseekingaproactiveandtechnicallyskilledSeniorITSupportEngineertojointheirITServicesdepartment.

Theroleisprimarilycustomer-facing,providinghigh-qualitysupporttotheorganisation.ThesuccessfulcandidatewillworkaspartofacollaborativeITteam,handling1stand2ndlinesupportandcontributingtoday-to-dayIToperations.

Responsibilities:

  • Provide1stand2ndlinesupportacrosshardware,software,andnetworksystems
  • Monitor,prioritise,andresolvesupporttickets,escalatingcomplexissuesasneeded
  • PerformroutineIToperationsandmaintenancetoensuresystemstabilityandsecurity
  • Maintainaccuratetechnicaldocumentationandknowledgebasearticles
  • Supportdevicedeploymentsandend-usersina1:1environment
  • Contributetoprojecttasksandassistwithinfrastructureimprovements
  • Ensurecybersecurityandsafeguardingstandardsaremaintained

KeySkills&Experience:

  • StrongexperienceinOffice365,WindowsServer,Azure,andcoreinfrastructure(AD,DHCP,DNS)
  • KnowledgeofITIL-basedservicemanagementprocesses
  • Experiencewithdevicemanagement(JAMF,MDM,Intune)andAppletechnologies
  • Excellentproblem-solving,organisational,andcommunicationskills
  • Abilitytoworkindependentlyandcollaborativelywithinateam
  • Awarenessofcybersecuritybestpractices,MFA,andphishingprevention
  • Familiaritywithnetworktroubleshooting(LAN,Wi-Fi,VLANs)andcloudservices

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