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Please note, this role is based on site in Bournemouth, Mon-Fri.
Key Responsibilities
- Deliver 1st and 2nd line technical support to staff and students, ensuring smooth day-to-day IT operations.
- Monitor, prioritise, and resolve support requests efficiently, escalating complex incidents where necessary.
- Maintain and support IT infrastructure including Windows, Office 365, and core network services (AD, DHCP, DNS).
- Manage and track IT assets, licences, and documentation to ensure accuracy and compliance.
- Support cloud and on-premises platforms including Microsoft 365, Teams, and SharePoint.
- Assist with projects, upgrades, and system improvements, contributing to a secure and stable IT environment.
- Champion cybersecurity awareness within the organisation.
- Collaborate with central IT teams to resolve infrastructure or system-wide issues promptly.
About You
- Proven experience providing 1st & 2nd line technical support.
- Strong troubleshooting skills across Windows 10/11, Microsoft 365, and network systems.
- Familiarity with Azure AD & Intune.
- Excellent communication and customer service skills, with a calm, proactive approach.
- Strong attention to detail and ability to document processes clearly.
- Able to work independently, manage multiple priorities, and maintain a positive, solution-focused attitude.
What Next? -Apply Now!
