- Maintaining expert knowledge of civil/military ATC procedures, Air Defence/Fighter Control techniques, and international ATM standards (ICAO, Eurocontrol, FAA) to ensure product relevance and compliance
- Monitoring industry trends and competitor capabilities to inform product development opportunities and enhance simulation functionality and customer usability
- Ensuring accurate translation of customer requirements into system designs, specifications, and simulations, working closely with Engineering and Project teams through all development phases
- Supporting bid and proposal activity by validating functional compliance, analysing RFPs, estimating development costs, and advising on engineering change impacts
- Representing the company during on-site engagements, acting as a liaison with customers to gather and clarify requirements and ensure functional specifications are agreed and maintained
- Providing internal consultation, contributing to training delivery, and ensuring quality and specification data aligns with company QMS standards
- Designing and delivering simulator training courses for diverse user groups in the UK and internationally, aligned to customer needs and product developments
- Developing training materials and estimates, supporting sales and marketing efforts (demos, exhibitions, bids), and identifying opportunities for additional services
- Conducting training evaluations and gathering feedback to ensure customer satisfaction, while maintaining professional expertise in ATM, ABM, and Airside Operations
- Qualification or license relating to Air Traffic Control, or an equivalent qualification
- Strong managerial and planning skills
- Familiarity with ISO 9001 standards, training methods and ATC simulation
- Proficient in Microsoft Office and competent with other IT systems
- Willing and able to travel internationally for customer engagements
- Strong written, verbal, and presentation skills
- Operational ATC experience and practical understanding of international ATC procedures
- Demonstrated experience in customer-facing roles, including documenting real-time ATC requirements
- Exposure to simulation systems/procedure development and experience advising on international ATC practices
- Experience in ATC training and simulation delivery