Back to search
As Customer Service Administrator, you'll join a friendly and supportive team dedicated to providing first-class service to customers. This is a full-time, permanent position based onsite at the company's modern, open-plan offices in Brackley.
Established in 2010, the company has experienced impressive growth and now operates across over 300 locations. Working Monday to Friday, 8:30 a.m. to 5:00 p.m., you'll enjoy a starting salary of up to 26,500.
This opportunity is ideal for a customer service professional who's looking to develop their career and grow alongside a successful, expanding business.
Purpose of the role:
To deliver high levels of customer service working with major corporate accounts. The role is busy and varied and involves interacting with customers on a daily basis.
Key Accountabilities for The Customer Service Administrator:
- All administration tasks including creating emergency and planned work orders
- Responding to customer calls, contact form, process work requests
- Monitor engineer schedules, liaising with management team to ensure client expectations are met
- Manage key accounts, supporting the team
- In and outbound call handling
- Dealing with any queries, customer complaints, identifying opportunities to improve process
- Booking jobs on CRM
- Collaborating with national accounts delivering first class service
- Scheduling invoices
- Uploading and processing orders
- Liaising with internal teams including business development managers
- Credit control for key accounts
Key Skills Required for the Customer Service Administrator:
- High levels of customer service over the phone and by email
- Solid administration skills
- Highly organised with excellent levels of attention to detail
- Adaptable in a changing environment
- Credit control experience would be an advantage
- Strong IT skills
What's in it for you?
- A starting salary of up to 26,500
- Based onsite Mon - Fri 8.30 - 5.00 pm (30 mins lunch and two 10 min breaks)
- 23 days hol + bank hols (you can also buy and sell hols days)
- Birthday day off (after one year service)
- Training, development and progression
- Annual performance and company related bonus
- Associate days, socials
- Associate equity program
- Plenty of free parking
