Customer Contact Advisor

Role: Customer contact Advisor 
Temp: 12 weeks temp
Location: Bracknell 
Salary: £14.71ph PAYE 
Hours: 37 hours per week

We’re currently looking to recruit 5 Customer Contact Advisors to join the team. The main purpose of this role is to deliver excellent customer service by handling all forms of customer contact promptly and effectively, resolving around 80% of enquiries at first point, and promoting a professional image of the organisation.

Interviews will be held via teams on 14th of November. 
Start date will be 1st December.
12 weeks only on temp

Key responsibilities include:

• Accurately diagnosing and raising orders or inspections for maintenance and repair enquiries.
• Liaising with contractors to ensure effective resolution of issues.
• Handling tenancy, rent, and anti-social behaviour enquiries.
• Booking appointments for surveyors, officers, and contractors.
• Maintaining accurate records and keeping knowledge up to date with policies and procedures.
• Adhering to scheduled timescales and providing consistent service.
• Follow up complex customer enquiries to ensure they are resolved to our high standards.
• Adhere to the rota issued, ensure you are available to handle inbound contact when you are scheduled to be so, to keep to scheduled timescales for lunch and any breaks, and keep your additional wrap and other states within target time.
• Carry out administration tasks required that relate to resolving customer contact.
• Provide the same service to staff when their request is related to customer service

Experience required:

• Previous call centre or frontline service experience.
• Proven ability to meet contact handling targets.
• Strong customer service and communication skills.
• Ability to remain calm under pressure and adapt communication style.
• Alignment with company values and behaviours.

Please apply today or call Leah Seber at Build Recruitment