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Customer Coordinator-Financial Services-Immediate Start!

Customer Coordinator-Financial Services-Immediate Start!

Signet Resources

Posted 3 hours ago, valid for 9 days

Bracknell, Berkshire RG42 2HJ

Full Time

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Sonic Summary

The Customer Coordinator role is a customer service position in a financial services call centre that requires sensitivity and empathy.
Candidates should ideally have experience in customer service, particularly in handling sensitive situations.
This is a 6-month contract with the possibility of extension, offering an hourly rate of £17.12, which is equivalent to a £30k annual salary.
The role involves managing inbound and outbound calls, responding to customer communications, and maintaining accurate records.
The position offers a hybrid working model, requiring employees to work in the office three days a week.

The Customer Coordinator role is a customer service role in a busy financial services call centre, that requires sensitivity, tact and empathy as it is dealing with customers who may find themselves in sensitive situations financially and emotionally.

The team works with customers who may be struggling to maintain their financial agreements, or need alternative arrangements established. Finding the balance between the needs of the business and supporting loyal customers is a key aspect of this role therefore.

This is an initial 6-month contract, with the potential to extend!

Main Responsibilities:

Inbound and outbound calls from customers

Respond professionally to customer emails/letters

Maintain accurate records of interactions, applications and transactions

Identifying and referring any agreements that may potentially involve Fraud and tracing of customers who have been reported as Gone Away.

Provide support to our customers who are in financial difficulty, challenging personal circumstances or who are vulnerable with compassion and understanding.

Excellent working environment with hybrid working model -3 days a week in the office!

The role is inside IR35 and the hourly rate is £17.12ph (£30k annual salary equivalent).

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Customer Coordinator-Financial Services-Immediate Start!

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