Our client is looking for a dedicated and experienced Customer Service Representative to join their UK-based European headquarters. This is an exciting opportunity to become part of a dynamic team committed to delivering exceptional customer service across both the UK and EU markets.

As a key member of the Customer Service team, you will play an important role in ensuring every customer journey – from onboarding to final delivery – is smooth, compliant, and professional.

Key Responsibilities:

Deliver excellent customer service through multiple channels, ensuring timely and effective support

Work closely with internal teams to meet specific customer needs and delivery requirements

Accurately process orders using the JDE Oracle system, ensuring correct item numbers and pricing

Liaise with third-party logistics providers to ensure prompt and accurate deliveries

Ensure compliance with EU retail regulations, including the EU TSD

Investigate and resolve delivery issues, maintaining clear and accurate internal records

Monitor, review, and update customer orders as needed

Provide support for other accounts during staff absences or peak times

Skills & Experience Required:

Strong written and verbal communication skills

Excellent attention to detail in order processing

Comfortable working with colleagues across multiple languages and cultures

Knowledge of product barcoding and EU compliance is a strong plus

Proficient in Microsoft Excel and Outlook

GCSEs (or equivalent) in English and Maths (grades A–C)

Additional language skills would be beneficial

Key Competencies:

Calm, resilient, and professional under pressure

Positive, proactive, and solution-focused attitude

Strong team player with the ability to work independently

Highly organised and reliable with a structured approach to work

A continuous improvement mindset

Please note:

As you can appreciate we are currently overwhelmed with applications of individuals looking for both short term and permanent work and we can therefore only contact those applications that have relevant skills for positions that we currently have available. Should you not hear from us within a week, please assume you have been unsuccessful on this occasion.

In line with GDPR regulations, we are making you aware that to proceed with your application we will need to contact you via email, telephone and/or text message. To receive future job alerts from us, you will be required to provide consent within our marketing preference options. The link will be provided in an email to you. Source4 are an equal opportunities employer and complies with all relevant UK legislation. If you are successful in your application, you will be required to attend a full registration with one of our Consultants which will involve you providing a current passport, any relevant visas, a proof of address and completing relevant tests and a full competency based interview.