Customer Service Office Supervisor FMCG

Customer Service Office Supervisor FMCG

Bradford

£30,000 - £33,000

OFFICE BASED

37.5 HRS

20 DAYS HOLS PLUS BANKS

My client, a Global Distribution specialist, is seeking an Office Supervisor, with the ability to manage a small team of 4 covering customer support, supply chain and customer communications in a fast-paced environment. To engage and motivate this team successfully to progress excellent customer service, administration and events/communications with their customers.

You will be a versatile, adaptable Office Supervisor, experienced working within a similar position developing customer service and sales within a distribution, office retail, manufacturing or engineering business. I am looking for someone with a modern management approach, you will need to have a collaborative management style and the ability to empower your team through continuous up-skilling and coaching.

Key Responsibilities:

· Oversee the fulfilment of all customer orders within the business

· Ensure the team are maximising revenue from existing customer accounts

· Identify opportunities and methods that the team can use to initiate communications with customers for sales order development

· Hands-on customer support and management of the team workflow.

· Manage team one2ones and staff records.

· Implement efficiencies with processes

· Manage key customer accounts

· Sales reporting for management

Ideally, I will need you to have recently managed a similar team for a minimum of 2 years minimum.

Key areas of the role which may be of interest –

Ø Providing leadership and direction whilst objectively measuring and managing the performance of individuals - including motivating the team during periods of high demand, rewarding good service and the timely management of under-performance

Ø Managing the demands of different teams and identifying the best resource for tasks

Ø Handling challenging customers relationships to a positive outcom

I look forward to hearing from you, thank you for taking the time to apply.

Lisa

FARR Associates

Recruitment Specialist