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Location: Bradford, West Yorkshire
Salary: 23,000 - 25,000 per annum + Excellent Benefits
Working Hours: Rotating shifts Monday-Friday (08:30-16:45, 08:45-17:00, 09:15-17:30)
Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced, supportive environment? We're looking for a Customer Service Representative to join our Consumer Operations team.
What You'll Be Doing:
- Handling inbound calls from customers, dealerships, and technicians
- Managing claims efficiently and in line with policy
- Ensuring clear communication and accurate customer journey records
- Responding to enquiries across multiple channels
- Escalating complex issues appropriately
- Maintaining compliance with FCA, GDPR, and internal policies
What We're Looking For:
- Strong verbal and written communication skills
- A positive attitude and adaptability to change
- Alignment with our core values: Excellence, Integrity, Innovation, Responsibility, Inclusion, and Teamwork
- Previous customer service experience is a plus, but not essential
Training & Support:
- 4-week classroom-based training (no holidays during this period)
- Ongoing coaching and performance reviews
- Homeworking available after 12 weeks, subject to meeting key performance indicators
Perks & Benefits:
- 25 days holiday + bank holidays (option to buy or carry over 5 days)
- Pension match scheme
- Gym membership discounts
- Cycle to work scheme
- Free flu vouchers and eye tests
- Christmas voucher and company celebration events
- Refer-a-friend bonus (625)
- Weekend reward scheme
- Annual company party with free food and drink
- Closed on bank holidays
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
