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Service Coordinator, up to 27k a year DOE, Monday to Friday, No weekend working, private health care, 25 days holiday plus Bank holidays, permanent position, additional technical training offered.
Location of the Service Coordinator: Bradford
We are looking for a motivated individual to join a global manufacturing team in supporting the Service Department across a wide range of activities. This position involves coordinating spare parts and product support for both national and international customers, while also providing service support through our established engineer network.
The ideal candidate for the Service Coordinator role will have strong communication skills and a customer-focused approach. They should be detail-oriented, capable of solving problems effectively, and able to work constructively with a variety of stakeholders. A tactful, positive, and professional attitude is essential to succeed in this role.
Duties and responsibilities of the Service Coordinator role:
* Dealing with incoming calls for support on company products
* Liaising with customers and engineers to arrange for work to be carried out
* Raising parts orders on SAP - for delivery to engineers/customers
* Managing and monitoring parts returned for repairs, exchanging units, and invoicing the customers
* Use of Microsoft software packages
* Communicate updates to our customers to ensure they are always informed of job status
* professionally build customer relationships through a solution-oriented approach.
* Identify and quote accurate parts and services to customers
* Support all activities within the Aftermarket department as required
What's in it for you as the Service Coordinator:
* Permanent position
* 25 days holiday + bank holiday (optional purchase days)
* Medical cover
* Pension contribution
* Private medical healthcare
* Employee assistance programme
* Flexible working rota for an early finish on a Friday
* Salary between 25-27k DOE
If the Service Coordinator role is of interest to you or you have any questions, please contact Maisie at E3 Recruitment.
