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We are currently recruiting a Tenancy Wellbeing Coach to join us on a permanent basis. You will play a pivotal role in supporting tenants by fostering positive wellbeing and addressing barriers to a successful tenancy. This includes providing advice on budgeting, employment and life skills, helping individuals to sustain their tenancy and improve their overall wellbeing.
About us
We are a social housing landlord and one of the largest housing providers in the region with over 22,000 social and affordable homes, mainly in the Bradford district. We employ a talented workforce of nearly 1,000 people.
This year we've launched our five-year Corporate Strategy, which runs to 2029. Our purpose is to provide high quality homes, services, and support to our customers, so we've worked with colleagues and customers to find out what's important to them. Our customers sit at the heart of what we do, and our colleagues are the people who'll help us achieve our vision, which is to create the best customer experience to improve everyday lives.
Duties
- Provide budgeting and benefits advice to promote financial independence.
- Manage a caseload of welfare benefits and money advice cases.
- Conduct telephone triage and provide tailored advice, including signposting to specialist services.
- Promote financial inclusion by teaching basic budgeting and money management skills.
- Represent customers in dealing with benefit issues, including preparing cases and appearing at tribunals.
- Deal with concerns from colleagues, external contacts, or customers requiring additional aid.
- Manage a caseload focused on welfare benefits and money advice.
- Conduct initial assessments and telephone triage for new cases.
- Represent customers in benefit-related issues, including tribunal preparation and representation.
- Build and maintain strong links with DWP, Housing Benefit departments, and local partners.
- Assist Incommunities teams by accepting and prioritising referrals for benefit and money advice.
- Participate in campaigns promoting money advice and benefit take-up and create related publicity materials.
- Assess and provide assistance to customers at risk of tenancy failure, developing outcome-based action plans.
- Provide advice on budgeting, employment, life skills, and tenancy management.
- Acknowledge concerns about at-risk customers, assess support needs, and create support plans or refer as necessary.
Requirements
- Confident communication & interpersonal Skills.
- Organised and Self Motivated.
- Experience of dealing with Welfare rights and Benefits.
- Experience of advocating for people, managing debt and giving budgeting advice.
- Experience of dealing with socially and/or financially vulnerable individuals.
- Experience of working in the social Housing/Support sector.
- Good knowledge of Safeguarding children and adults.
- Good knowledge of the Social Housing Sector and factors affecting at risk customers.
- Personal values and approach that aligns with Incommunities approach.
- Full driving licence and use of a suitable vehicle for work.
Benefits
- Salary from £32,507 up-to £36,229 per year depending on experience
- £1,000 essential car user allowance per year plus mileage
- Social Housing Pension Scheme
- Excellent holiday allowance that increases with service
- Training, development, and qualification opportunities
- Corporate health scheme membership
- Access to an Employee Assistance Programme
- Cycle to work scheme
- Local gym membership discounts.
- A team of trained Mental Health First Aiders who are available for colleagues to contact for support
Join Our Team!
We're looking for great people to join us! At Incommunities, we're committed to creating a workplace where everyone feels valued, included, and supported. We actively welcome applicants from all backgrounds, abilities, and experiences—because we know that diverse perspectives make us stronger.
Based in Bradford, a city known for its rich cultural diversity, we serve vibrant communities. As a social housing provider, we're passionate about making a real difference by providing safe, affordable homes and improving lives.
Our recruitment process is designed to support you every step of the way. If you need any adjustments or assistance, just let us know.
We're proud to be a Mindful Employer, committed to mental health and wellbeing. We also hold the ‘Committed' Menopause Friendly Accreditation, recognising the importance of support in the workplace.
?? Apply early! We review applications as they come in and may close the advert before the deadline.
Ready to make an impact? Come work with us!
