Facilities & Workplace Manager

Facilities & Workplace Manager
Based in Hove | onsite role
9:00am to 5:00pm | Monday to Friday
Contract role for 5 months | ASAP start | strong potential to be extended or made permanent
Pay rate up to 215.00 per day + holiday pay

One of my regular clients has reached out to me to recruit a Facilities & Workplace Manager for them on a Contract basis at their office based in Hove. This is an immediate start role so only candidates who are immediately available or available on short notice will be considered.

The main purpose of this role will be to provide full management & oversight of services provided to the client including Facilities, Front of House, Reception & Concierge at this location, ensuring staff are managed efficiently & effectively and the best possible service is delivered to visitors & staff within the office at all times.

Duties involved in this role will include:
* Full ownership. Management and accountability for all services provided on-site to our clients, ensuring concierge-level service delivery with hotel principles applied across all operational functions
* Manage, develop, and implement FM maintenance tasks, both reactive and PPM, maintaining strong operational performance and first-class service to the client in line with 5-star hotel standards
* Act as main point of contact to Client, Customers, and Visitors, ensuring that all interactions reflect a concierge-level approach, providing seamless and high-touch service
* Develop a strong relationship with the relevant client contacts, aligning operational and site-specific goals and requirements with the aim of delivering services comparable to 5-star hotel standards
* Work with all FM service lines to provide support and guidance, ensuring consistent and excellent service delivery that aligns with high-end service expectations
* Ensure that disruptions are kept to a minimum by maintaining effective liaison with key suppliers and ensuring no impact to broadcast operations, while maintaining luxury standards of service
* Maintain high levels of customer satisfaction by continually reviewing and improving Customer Service, and ensure that Customer/Client Satisfaction is demonstrated through the approved KPIs or maintaining current performance levels in a changing business environment

In order to be considered for this role your skills and experience should include:
* Previous experience in a supervisory capacity with exposure to Front of House, Facilties & Operational Management - this experience is ESSENTIAL
* Candidates from a high-end hotel or hospitality background would be preferred although this is not essential
* Excellent interpersonal & communication skills, both written and verbal
* Solid IT & technology skills with the ability to use the full MS Office suite & competence using headsets & tablets

If this is the role for you, apply now!

Please note that only applicants who have the required skills and experience detailed above will be considered for this role.

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