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Role: Loyalty Manager
Location: Brighton (Hybrid, 2 days per week in office)
Hours: Full time, Monday - Friday, 9:00am - 5:30pm
Pay: £45,000 per annum
Immediate start
An excellent opportunity has arisen for a Loyalty Manager to join one of our biggest clients, an exciting household name, in their Brighton office (on a Hybrid basis). The Loyalty Manager will be responsible for managing loyalty programme activities, supporting programme relaunch, and driving member revenue, engagement, and retention.
Benefits:
- Competitive benefits package to reward and incentivise
The Requirements:
- Proven experience in retail loyalty programme management (CRM & Loyalty Manager or Loyalty Manager)
- Experience working within omni-channel retail environments
- Proficiency with Microsoft Excel, PowerPoint, Power BI, and Google Analytics
- Experience using Talon.One platform (preferred)
- Experience with Klaviyo or similar SaaS-based CRM tools (preferred)
- Strong project management skills
- High commercial awareness and customer-focused mindset
- Excellent organisational skills and attention to detail
- Skilled in managing complexity and diverse stakeholders
- Results-driven approach with comfort in test-and-learn scenarios
- Proactive, accountable, and takes initiative
- Effective interpersonal and relationship-building skills
The Role:
- Collaborate closely with the Senior CRM & Loyalty Manager to meet incremental revenue objectives (+£950K) associated with the loyalty programme.
- Coordinate and implement a range of LYBC promotional activities, such as special offers, events, sampling drives, and discount initiatives.
- Act as a project coordinator to facilitate the execution of promotional initiatives, engaging closely with CRM, Digital Marketing, and E-Commerce teams.
- Partner with internal marketing stakeholders to create compelling promotional content across various channels, including email, SMS, social media platforms, e-commerce websites, and retail displays, specifically tailored for LYBC campaigns.
- Engage with retail operations teams to continuously update and disseminate relevant training resources, ensuring staff remain informed on the LYBC programme's latest updates and ongoing developments.
- Regularly compile detailed performance reports for the LYBC programme, clearly communicating outcomes to internal stakeholders and teams.
- Provide essential support to the Senior CRM & Loyalty Manager during the transition of the loyalty programme onto a new technology platform, aiding in strategic planning aimed at enhancing and reintroducing the programme effectively.
If you're keen to join an exceptional team who can offer an excellent working environment and career progression, then please apply to this Loyalty Manager role below or call Jamie Woodward on between 9:00am - 5:30pm.
